World Class Products & Services
Nortel & Avaya SMB Solutions
Enterprise Solutions
Cabling and Wiring
Call Center Development (ACD)
On-Site Vendor for Cutovers
Wireless Solutions
Project Management & Implementation
Equipment Maintenance program
Moves, Adds, & Changes
Planning & Design Services
Problem Tracking and Escalation
If you are experiencing a network glitch or hardware failure, a member of our Help Desk staff will initiate a trouble ticket and report it to our second-level support team. If you have internet access at your office, you may also fill out a trouble ticket and each ticket will be promptly responded to in the order they are received. Your Help Desk representative will monitor each ticket until the problem is resolved, keeping you posted at every step. We use a sophisticated alarms management tool, gives single-point visibility and control of all monitored systems. Critical data displayed instantly on-screen identifies trouble areas and faulty equipment. Problems can often be corrected remotely, avoiding costly site visits. When on-site service is required, technicians arrive with exactly the information they need to take immediate corrective action.
Data network management and Monitoring
Need a higher level of support? We can provide you with economical access to a team of highly-trained engineers around the clock. Our experts will examine every facet before they impact your system in any way.
The Network Management team also takes the lead on all Faults Resolution activities with specialized equipment such as Hubs, Switches, Routers, Gateways, Remote Access Devices, and Network Operating Systems. They maintain a permanent connection to your network to resolve many problems remotely, and securing your information with a provided firewall.
World Class Technology Custom Solutions
End-to-End Networks
Complete Installations
Efficient Upgrades
Day 2 Support Services
Complete Customer Satisfaction
